Best Bata Kenya review: Bata Shoe Kenya has a mixed record when it comes to customer experience and reviews. While some customers have reported positive experiences with the brand and praised the quality of their products, others have expressed dissatisfaction with the company’s customer service and the durability of their shoes.
In 2017, the company faced criticism from consumers and quality assurance authorities following complaints about low-quality school shoes that got damaged within the first week of use.
This led to an investigation by the Competition Authority of Kenya (CAK), which forced Bata Kenya to take corrective measures.
Despite these challenges, Bata remains a popular brand in Kenya, with a wide range of products and a strong presence in the market. The company has also been actively expanding its online presence and introducing new products to cater to changing consumer preferences.
Bata Shoes Quality reviews
In the same year, Bata Shoe Company was under scrutiny by quality assurance authorities following multiple consumer complaints.
The complaints alleged that Bata Kenya retail outlets were selling low-quality school shoes that got damaged within the first week of usage, forcing buyers to return to the shops to purchase new ones.
The Competition Authority of Kenya (CAK) reacted to these complaints on social media and initiated an investigation into the matter. The former director-general of CAK, Wang’ombe Kariuki, confirmed that the authority had reached out to Bata Shoe Company to address the issue.
It’s worth noting that if Bata Kenya, the leading shoe manufacturer in the country, fails to take corrective actions, it will be liable to a fine of up to 10% of its annual revenues under the competition law.
Bata Shoe company profile
- Contact – +254 202 010620,
- Kenyan Headquarters: Mtwapa, Kilifi County with offices in Nairobi, Mombasa and Kisumu
- Bata Shoe company main headquarters: Switzerland
- Bata shops: In all Kenyan major towns
- Bata Kenya official website: https://www.batakenya.com